General information
The Mill & Mortar Trading Company ApS (hereafter Mill & Mortar)
CVR: DK35376208
Staktoften 22C
2950 Vedbæk
Denmark
Email: consumer@millmortar.com
Phone: +45 29696910
How to shop with us
To make a purchase, you must go through 5 steps.
Find the item or items you want and put them in the shopping cart. Then go to the checkout.
2. Enter your personal information.
3. Select shipping / payment method.
4. Accept our terms of trade.
5. Check that all information is correct on the collection page and approve the purchase.
All prices are shown including local VAT.
When you shop with Mill & Mortar, agreements are made in Danish.
It is not possible to see previous orders by logging in to our website.
Payment
The following cards can be used: Dankort, Visa, Mastercard, Maestro and MobilePay.
Mill & Mortar accepts payment via. Quickpay, which encrypts all your card information with SSL (Secure Socket Layer) protocol. This means that you can not read your information.
There is no charge for payment at www.millmortar.com.
The amount will only be deducted from your card when the goods are sent from our warehouse. An amount greater than what you approved at the time of purchase can never be deducted.
All prices on millmortar.com are in Danish kroner (DKK) and all prices on millmortar.com are in euros (EUR). We reserve the right to change prices without notice, however not after a purchase has been realized. There is no refund of VAT when shipping to countries outside the EU. Local taxes are not covered by Mill & Mortar.
Right of withdrawal
There is no right of return for food, and no right of return for goods in conjunction with food (eg grinder and pepper) that are packed with food, unless it is a complaint (see section on complaint).
On other items, there is a 14-day right of return, calculated from the day they are received. Before this deadline expires, send an email to consumer@millmortar.com stating that you wish to cancel your purchase. If you choose to cancel a purchase, you must return the item in substantially the same condition and quantity as you received it.
Return
You must return your order to us without undue delay and no later than 14 days after you have notified us that you wish to cancel your purchase. Once the item has been received back and approved, the purchase price will be refunded to your account within a few days. You must bear the cost of return and it is your responsibility that the goods are returned to us in the same condition as you received them. Be sure to wrap them thoroughly, if necessary. in the same packaging as they arrived in. For other practical details - see the item “COMPLAINTS”.
You can not regret by simply refusing to receive the item without at the same time giving us clear notice of this.
What should I send back?
You should preferably enclose a copy of the order confirmation, but at least a clear message with the order number.
Note! We do not accept packages sent by post. cash on delivery.
The Purchase Act's defect rules may apply to purchases of goods.
When you shop at www.millmortar.com, you of course have a 24 month right to make a complaint, however, depending on the shelf life of the item. This means that you can either get the item exchanged, the money back or a reduction in the price, depending on the specific situation.
It is, of course, a requirement that the complaint is justified and that the defect has not arisen as a result of incorrect use of the product or other damaging behavior.
How fast should I advertise?
You must complain within a "reasonable time" after you have discovered the defect in the item. If you complain within two months after the defect is discovered, the complaint will always be timely. When advertising, it will be a great help if you want to write:
- Which item is in question (item name)?
- What defect or defect have you discovered in the item?
- What is the expiration date of the item?
- Can you document the error with photos?
You must keep the item that you want to complain about, as we will often take the item back to assess the complaint.
In this connection, please contact us at consumer@millmortar.com
We reimburse reasonable shipping costs
If the complaint is justified, we will of course refund your (reasonable) shipping costs.
The item is sent to:
Mill & Mortar
Staktoften 22C
2950 Vedbæk
Denmark
Remember that the item must always be sent back in proper packaging, and remember to get a receipt for shipping so we can refund your shipping cost.
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For more information about shipping and prices read